Frequently Asked Questions

🛍️ Orders

How do I place an order?
Simply browse our collections, select your size, and click 'Add to Cart'. Proceed to checkout and complete your payment. You'll receive a confirmation email once your order is placed.

Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at support@lilasvogue.shop as orders go into production quickly.

How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use it to track your package on the carrier's website.

🚚 Shipping

How long does shipping take?
Processing time is 3–7 business days as each item is made to order. Delivery times after dispatch:
- India: 5–10 business days
- UK & Europe: 7–14 business days
- USA & Canada: 7–14 business days
- Rest of World: 10–20 business days

Do you ship internationally?
Yes! We ship worldwide via DHL, FedEx, and local postal services.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight.

↩️ Returns & Refunds

What is your return policy?
Since every item is made to order, we do not accept returns for change of mind or incorrect size selection. Please check our size guide carefully before ordering.

What if my item arrives damaged or defective?
We accept claims for damaged, defective, or wrong items within 30 days of delivery. We'll offer a free reprint or full refund. Contact us at support@lilasvogue.shop with photos of the issue.

How long do refunds take?
Refunds are processed within 5–10 business days to your original payment method.

👕 Products

What materials are your products made from?
Our apparel is made from 100% soft cotton. Product-specific material details are listed on each product page.

How do I choose the right size?
We recommend checking the size guide on each product page. If you're between sizes, size up for a relaxed fit.

Are your products print-on-demand?
Yes — every piece at lila's vogue is made to order, just for you. This means no excess inventory and a more sustainable approach to fashion.